Refund policy

We want you to be fully satisfied with your purchase. If you’re not, here’s how refunds work:

• Eligibility: You may request a refund or exchange within 7 days of receiving your order.
  
  
• Condition: Items must be unused, unopened, and in original packaging.
  
  
• Non-Refundable Items: Perishable goods, opened food products, and clearance items.
  
  
• Process: To request a refund, contact us at cus_service@homepet.com.my with your order number and reason.
  
  
• Damaged/Defective Items: If your product arrives damaged, please send us a photo and we’ll arrange a replacement or refund.
  
  
• Refund Timeline: Approved refunds will be processed within 5–10 business days to your original payment method.