Terms of service
1. Introduction
Welcome to www.homepet.com.my (“Website”). This Website is operated by Home Pet Depot Sdn. Bhd. (“we”, “us”, “our”). By accessing or using this Website and/or placing an order, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, you must cease using the Website immediately.
2. Eligibility
You represent and warrant that you are at least the age of majority in your jurisdiction or that you have obtained parental or guardian consent to use the Website. You agree that you will not use the Website for any unlawful or unauthorised purpose.
3. General Conditions
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion for any reason and without prior notice. You agree that you will not reproduce, duplicate, copy, sell, resell or exploit any portion of the Website without our express written permission.
4. Accuracy, Completeness & Timeliness of Information
We make reasonable efforts to ensure that information on the Website is accurate, complete and current. However, we cannot guarantee that product descriptions, pricing, availability or other information are free from errors. Your reliance on any information provided is at your own risk.
5. Modification to the Website, Products & Prices
Prices and product availability are subject to change without notice. We may modify or discontinue products or Services at any time, and we are not liable for any such changes, price adjustments, or interruption of the Website.
6. Products & Services
Certain products or services may be available exclusively online. All orders are subject to availability and confirmation. We attempt to display colours and images as accurately as possible, but cannot guarantee that your monitor’s display will reflect the true colour. We may limit the quantities of any product, restrict sales, and decide to discontinue any product at any time.
7. Orders and Billing
We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information or suspected fraud. You agree to provide current, complete and accurate account and payment information and to update such information when necessary.
8. Returns, Refunds & Exchanges
Our Return/Exchange Policy outlines the specific conditions under which returns, refunds or exchanges are permitted. Please refer to it for details.
9. Third-Party Tools & Links
The Website may provide access to third-party services, tools or links. We do not monitor or control such third-party content and are not responsible for it. Use of such tools or links is at your own risk and you should review the terms of the third party.
10. User Comments, Feedback & Submissions
If you submit any comments, suggestions, ideas or feedback to us, you grant us a non-exclusive, irrevocable, worldwide, royalty-free licence to use, reproduce, modify and publish them. You also agree that your submissions will not violate the rights of third parties.
11. Privacy & Personal Information
Your submission of personal information is governed by our Privacy Policy. By using the Website, you acknowledge and consent to the collection, use and disclosure of your information as set out in that policy.
12. Errors & Omissions
Occasionally there may be information on the Website that contains typographical errors or inaccuracies. We reserve the right to correct such errors, update the information or cancel orders for incorrect information, even after you’ve placed an order.
13. Prohibited Uses
You agree not to use the Website or its content for purposes that are unlawful or prohibited by these Terms, including but not limited to:
- Uploading harmful code or viruses
- Spamming, phishing or scraping
- Violating intellectual property rights
- Harassing or abusing others
- Circumventing security features
We reserve the right to terminate your access for violation of these prohibited uses.
14. Disclaimers of Warranties & Limitation of Liability
The Website, products and services are provided “as is” and “as available” without any warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties (express or implied). We shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising from your use of the Website or purchase of products.
15. Indemnification
You agree to indemnify, defend and hold harmless Home Pet Depot Sdn. Bhd., its affiliates, officers, directors, employees, agents and suppliers from any claim or demand (including legal fees) made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
16. Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severed from these Terms without affecting the remainder of the Terms, which shall remain in full force.
17. Termination
These Terms remain in effect until terminated by either you or us. We may terminate or suspend your access at any time for our sole discretion. Upon termination, any obligations and liabilities incurred prior shall survive.
18. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Malaysia.
19. Changes to These Terms
We reserve the right to update, change or replace any part of these Terms at any time by posting updates on the Website. It is your responsibility to review this page periodically. Your continued use following changes constitutes acceptance of those changes.
20. Contact Us
If you have any questions about these Terms, please contact us:
Home Pet Depot Sdn. Bhd.
Email: cus_service@homepet.com.my
Phone: +6011-1327 5153
Address: No 27, Jalan PJU 10/10b, Saujana Damansara, 47830 Petaling Jaya, Selangor